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Specials For January

Returns and Exchanges

If any purchase fails to meet your expectations, simply return your merchandise in its original and unused condition within 30 days of receipt for a refund or exchange.

We do not accept returns or exchanges for items that have been used, or are not in original, new condition. We are not responsible for any damage to the merchandise that is caused by your pet.

We cannot accept returns COD or postage due and we do not reimburse shipping charges. Additional shipping will be charged for exchanges. All refunds are subject to a 15% restocking fee.

If you receive a product that is defective, you must return it in its original and unused condition within 30 days of receipt for a replacement or refund. Replacements for defective items are shipped at no charge.

Please ship the unused product in its original packaging to the following address:

Attn: Online Returns Department
6001 Timberwolfe Lane
Fort Worth, TX 76135

For your protection, we suggest you send your return via UPS, Federal Express, or by US Postal Service with delivery confirmation for tracking purposes. Return shipping is at the purchaser's expense.

NOTE: We do not offer refunds and will not process exchanges for any merchandise that is sent back postmarked after 30 days from the date you received your order.